Bath Works

This is the 2nd time we ordered through them. First was for a bathroom remodel 11 years ago and were very happy. The kitchen cabinets had to be babysat every step of the way. After going through the initial estimate and the changes made, it was downhill from there. They came out to measure, but the measurements were off by several inches causing us to rearrange the cabinets during the install to make them fit. The, one of many, revised quotes had the wrong name, address and phone number, which took several phone calls and visits before Jodi finally corrected it. She had the wrong size cabinet over the stove and ordered the wrong type of wood. Should have been Maple, but she ordered Birch. Would NOT recommend.

We worked with Karen and she was extremely helpful. Unfortunately she was not with the company for the entire duration of our kitchen remodel. By the time we installed our cabinets, she had left the company. Her replacements were not as helpful as she had been. We chose slow-close upper cabinets, including corner cabinets. When they arrived we noticed we only had slow-close hinges for one of our corner cabinets (we ordered two).

When we contacted them for another set of slow-close hardware, they claimed corner cabinets do not come with the slow-close option. That didn't make sense considering we already had one slow-close corner cabinet installed. After a month of dealing with them, we were finally sent the correct hardware for the second corner cabinet, but it arrived looking dingy and used. That's when we were told that the warehouse they used doesn't actually keep those cabinets in stock and basically told we should feel lucky for the hardware we did receive.

We cleaned it up a bit and since it's on the inside, it's not noticeable, but we definitely won't use this company again. We wish we still had Karen's contact information because we are getting ready to tackle the remodel of two bathrooms.

The design was very good, took them awhile longer then I'd hope. The finished product was very well done, but now the customer service post remodel is terrible. Very disappointed.

Our new bathroom is a joy! From the first introduction in the store to the day of completion, we found everyone to be both professional and personable. The quality of work from estimate to design to workmanship was exceptional. This is a business that operates with integrity and excellence. I waited a couple months to write this review to see if I still feel the same after the first blush of something new is gone. Honestly, I still get that "WOW " moment when I walk into the bathroom. We highly recommend them!

Karen at the Bath and Kitchen showroom was an absolute dream to work with. Time and time again she went over and above what was required of her, making my kitchen and bath remodel a seamless project. To complicate things, I live out of state and was remodeling two bathrooms and a kitchen, and they were complete gut-jobs. She was calm, professional and helpful every step of the way, and her expertise and guidance were invaluable.

She has a great sense of style and helped me choose countertops my husband and I love! I can't recommend her enough. She will make your very stressful renovation a 'walk in the park.'

We are very pleased with the bathroom remodel by Bath and Kitchen Works. Beautiful materials and expert craftsmanship! On time and on budget with totally friendly professionals.

Dale was a nice guy until my charge card was billed $90 for an estimate of which I got nothing in return. It was apparent at our second meeting that Dale didn't like questions about the work they were going to do. Maybe he doesn't like questions from a women? I would never deal with them if they can't have a pleasant conversation now what comes later! Unbelievably bad attitude!

Helpful until they cashed the check. Spent a considerable amount of money on bathroom vanity and countertop and then wouldn't work with me about a $200.00 faucet. Will not be returning to them when our master bathroom gets updated.

We contracted The Bath and Kitchen Works to completely remodel our Master Bath and updated 2 other baths along with new tile installation in our laundry room and foyer. They use quality products and materials and their work is excellent. We worked with Dale at the showroom to design the project and he was very easy to work with. He has very good product knowledge and had a good grasp on what our tastes and desires were. Al and Dale did the quality work and were on-time, on budget and were personable, trustworthy and great to work with.

We had received other bids on the job and are very happy that we chose this company to do our project. I would highly recommend The Bath and Kitchen Works and plan to use them again in the future.